Please visit the Returns and Exchanges page for information on how to submit a return.

Generally, domestic orders will arrive within 5 business days and international orders will arrive within 1-2 weeks. This will vary depending on a number of factors, and unfortunately we can't guarantee any delivery dates.

For more detailed breakdown, see our Shipping Information page.

We sincerely apologize that you haven't received your order. It's possible that the carrier delivered to the wrong address, mis-scanned your package, or that the package was stolen from your door. Please allow 5 business days (excludes weekends) for the package to turn up before contacting the carrier to open a claim or delivery investigation.

If you have purchased Package Protection (after 7/31/24), please submit a claim by visiting this portal: Claims Portal

If you need to make a claim for ShipInsure Package Protection (before 7/31/24), please file by visiting this portal: ShipInsure Portal

DOMESTIC: In some cases, USPS will accidentally miss scanning a package when picking it from us, but will still send it along the route. In these cases, you may not receive any tracking notifications, but the package will scan in at your local post office a day or so prior to making final delivery. In majority of cases, USPS picks up packages from us the same day or next day after the shipping notification is sent to you.

If more than 5 days has passed and you'd like to confirm the status of your order, please feel free to email us at support@notoriouslift.com to check your order status.

INTERNATIONAL: FedEx scans packages immediately upon receiving them. Therefore, if you have not received any tracking updates for more than 3 days after receiving the tracking email, please contact us at support@notoriouslift.com.

We are so sorry for the issues you're experiencing! Please visit the Return Portal below, select "Start Exchange or Return" and select the option for defective goods or wrong item received.

Our team will review and contact you as soon as possible.

Return Portal

We sincerely apologize that the carrier damaged your package during delivery!

If you opted in to Package Protection, please visit the Claims Portal to submit a claim for package damaged in transit.

If you opted out of Package Protection, please contact the carrier about your damaged package.

Though we will make our best effort to accommodate, we cannot guarantee any order cancellation or modification requests.

If you have not received a shipping notification yet, please contact us at support@notoriouslift.com to cancel or modify your order. Please be sure to provide your order number and any other relevant info, such as what item or size you'd like to change for, the corrected shipping address, etc.

Don't worry - unless you received two order confirmation emails with two different order numbers - you are most likely only being charged once. Sometimes, multiple pending transactions can appear on your credit card for a single order due to the local tax being adjusted for your order. Unfortunately, local tax is only calculated once an order is submitted, so the amount is adjusted after the order is placed. Only the actual charge will post to your credit card statement, and the other charge(s) will drop off your pending transactions list.

If you see multiple charges actually post (meaning they are no longer in the pending transactions section), you can contact us by emailing support@notoriouslift.com. Be sure to include a screenshot of your multiple posted transactions.

No, all additional customs fees and duties are the responsibility of the customer.

The shipping fee only covers the cost of shipping the items to you. We pass on the shipping costs charged to us directly by the carriers. We negotiate the best rates we can at our volume, and pass those savings on to you.

When you select "Instant Exchange" in the Return Portal, you don't have to wait for us to receive the original item back before we send you the new item. The exchange order is created right away and will be sent out to you with our next carrier pickup.

However, the original item must be returned to us within 14 days. If more than 14 days have passed and we haven't received the original item, you will be charged for the full amount of the exchange order.

We apologize for the inconvenience. Please try placing an order from a different device, using a different payment method, or try again at a later time.

If you're still having trouble, we can also send you a custom invoice to pay for the order. Please email support@notoriouslift.com.

Please visit our footwear model guide to learn about each model and determine which model is right for you!

Footwear Guide

On every product listing, we have a size guide. Please reference the size guide to determine your appropriate size. For the large majority of our customers, ordering true to size based on our size guide will work best.

Please note that Sumo Sole Gen 3 and Radix are wide toe box models, so the fit may take some getting used to if you're new to barefoot footwear.

Generally, staple colors such as black and white will be restocked on a regular basis. Most other color ways are either limited edition (1 time run) or not on a regular restock schedule.

Unfortunately, we cannot provide information regarding release dates ahead of their scheduled announcement date. Generally, you can expect a new release about once a month.

Please feel free to email us directly at support@notoriouslift.com.